Hoon.co / I’m Hoon Park: a husband, father and product manager.

How I Got Started in Support

When I was at The University of Texas at Austin, I was a year away from graduation with a degree in Human Biology when I realized I no longer wanted to be a doctor and wanted to pursue a career in “business” (yes, it was as vague as it sounds). Everyone I talked to (advisors, […]

Read Post / November 4, 2016

Why grocery shopping is one of my favorite things to do

(Originally from a comment on my Facebook post from 2011.) When Sarah and I were newly married, we were living in Charlotte, NC. She was a graduate student making teaching-assistant money and I was looking for a job there. We had very little money, so there were no “shopping trips” to the mall or anything […]

Read Post / May 15, 2015

American Express customer support success

In November 2014, American Express had a Small Business Saturday promotion where if you made up to three purchases of $10 or more from designated “small businesses” using your American Express card, you would receive a $10 credit for each purchase. Sounds like a great deal, right? This type of thing is right up my […]

Read Post / December 13, 2014

Free Google Chromebook Pixel?

One interesting thing about the pricing ($1300 – $1450) for this Chromebook: it comes with 1TB of Google Drive storage for three years. At current pricing, 1TB costs $50/month (or $600/year). If prices don’t change for 3 years (not a good assumption), you would pay less for a Chromebook Pixel than 3 years of Google […]

Read Post / February 21, 2013

I guarantee this will blow your mind

If you’re using an iPhone (or iPad with a camera) and you’re not scared of messing with your phone’s settings (don’t worry, this is completely reversible, and no backup is required), try this out: Go to Settings, then Accessibility. Turn on VoiceOver. Tap the Home button. Launch the Camera app and point the camera at […]

Read Post / June 9, 2012

The fussy way to eat sushi

In Talk Show #87, one of John Gruber’s Three Keys to Internet Success is to have a fussy way to make coffee. I don’t drink a lot of coffee, so I began to think if I had anything in particular I was fussy about. One that came to mind is eating sushi. Here is my […]

Read Post / April 14, 2012

Redbox’s Customer Service

Most people know about Redbox. If you haven’t used Redbox before, you probably recognize these red vending machines near the entrance of a McDonald’s, Walgreens, convenience store, or grocery store. Renting new releases on DVD and Blu-ray for around a dollar a day has led to nearly 25,000 of these red kiosks and over a […]

Read Post / November 29, 2010

How do I get an out-of-warranty iPod replaced for free?

When I started my job with OtherInbox in October of 2008, my commute changed from a 2 minute walk to a 45-60 minute bus ride. I had never owned an iPod before, so I figured that was as good a time as any to finally pick one up. I chose an 8 GB iPod Touch […]

Read Post / October 5, 2010

What are the Baby Name Rules?

Last week, Mike Subelsky asked me the question, what should I name my second child? or can you recommend a process for selecting a name? This is actually a question Sarah and I have discussed ad nauseam for several years. Over time, we’ve developed a set of rules. Whenever we get the inclination to brainstorm […]

Read Post / January 14, 2010